Legal

Shipping Terms and Conditions

Effective Date: July 4th, 2025 · Last Updated: November 2, 2026

These Shipping Terms and Conditions (“Terms”) apply to all users of Second Nature USA INC (“we,” “us,” or “our”), a consumer-to-consumer platform facilitating the buying and selling of goods. By using our services, you agree to the policies outlined below.

1. Supported Carriers

We support domestic and international shipping through:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• Federal Express (FedEx)

Carrier selection and pricing are based on package specifications and destination.

2. Shipping Label System

Second Nature USA INC provides prepaid shipping labels automatically to sellers upon sale completion.

• The buyer pays for shipping at checkout.
• The seller will receive a downloadable shipping label, which must be used to fulfill the order.

Sellers must use the provided label as generated — any modification or misuse is prohibited.

3. Seller Responsibilities

Sellers agree to:

• Use the provided shipping label only for the sold item.
• Enter the item’s real packed weight and box size when listing it. If the carrier charges more because the weight or size was wrong, the seller is responsible for the difference, and Second Nature USA INC may deduct it from the seller’s payout or ask the seller to pay it.
• Package the item securely to prevent damage.
• Ship the item within 7 business days of the sale.
• Drop off or schedule pickup with the assigned carrier.

If an order is not shipped within 14 days of purchase, Second Nature USA INC may cancel the order, refund the buyer in full, and remove the listing. Repeated or extended shipping delays may also result in loss of payment or account penalties.

4. Buyer Responsibilities

Buyers must:

• Pay for shipping during checkout.
• Provide an accurate and complete shipping address.
• Track the shipment using the provided tracking number.
• Report any shipping-related issues (e.g., non-delivery, damage, wrong item) within 7 business days of the carrier’s delivery confirmation.

Reports made after this period may not be eligible for support or resolution.

Changing the shipping address: To change the address after an order is placed, contact us before the item ships. Once it ships, the address can’t be changed. If a new shipping label is needed, the buyer pays any difference in shipping cost. If the carrier charges a fee because the address was wrong or incomplete, such as an address correction or return to sender fee, the buyer is responsible for that fee.

5. International Shipping

Second Nature USA INC supports international shipments to select countries.

• Buyers are responsible for customs, duties, taxes, and compliance with local laws.
• Sellers are responsible for accurate customs documentation.

Delays caused by customs processing are outside our control.

6. Delivery and Tracking

A shipment is considered delivered once the carrier marks it as such. Disputes regarding delivery require a support request and may involve verification steps, including GPS data or signed receipts if available.

7. Insurance and Liability

• Sellers may purchase additional insurance through the carrier directly.
• Second Nature USA INC is not liable for uninsured losses, damages, or delays caused by the carrier.

8. Restricted and Prohibited Items

Sellers may not ship any items that are prohibited by law or carrier policy, including but not limited to:

• Ammunition or firearms
• Hazardous chemicals
• Perishable goods
• Counterfeit, stolen, or illegal items

Violations may lead to account termination and legal action.

9. Policy Updates

Second Nature USA INC reserves the right to modify these Shipping Terms at any time. Updated terms will be posted to our site and take effect immediately. Continued use of our platform confirms your acceptance of any changes.